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Bersin & Associates Report Names Halogen Software Top Talent Management Solution Provider for Total Customer Satisfaction

New study recognizes Halogen with highest levels of total customer satisfaction across all categories

OTTAWA, ONTARIO -- (Marketwire) -- 12/17/09 -- Halogen Software was named the top talent management solution provider for total customer satisfaction in Bersin & Associates latest report "Talent Management Systems Customer Satisfaction 2010: A Comprehensive Study of Customer Experience with Talent Management Systems". the company was the only vendor in the study to achieve special recognition for its total customer satisfaction, which was significantly higher than any other vendor.

"Halogen clearly delivered total customer satisfaction results markedly above all others in this study. Halogen's total satisfaction across product, service, and business partnership was significantly higher than that of any other vendor," said Josh Bersin, President, Bersin & Associates. "This level of satisfaction shows that Halogen has built a world-class solution and is a highly customer-centric company. We congratulate Halogen for this tremendous achievement."

Halogen continues to demonstrate its core value of a focus on the customer, helping to guide the company's direction and product vision. The company has consistently been lauded within the industry for its innovation and focus on customer needs, and was named a leader all categories assessed in the Bersin report including: Total Satisfaction, Total Product Satisfaction, Total Service Satisfaction; Total Business Partnership, Willingness to be a Reference to Other Companies, and Willingness to Extend Contracts.

"As a Halogen customer, I am not only impressed with the strength of their products and the value they bring to our organization, but it's obvious to me that everyone in the company -from sales to support - is devoted to creating a positive experience for the customer," said Andrea Ballard, Director of HR and Administration with Peterson Sullivan LLP. "They continually aim to go above and beyond our expectations - and they've succeeded."

Furthering its commitment to delivering a brilliant customer experience, earlier this quarter, Halogen launched the talent management industry's first money back guarantee. The company has also recently delivered several value-added offerings as enhancements to its talent management suite, at no additional charge to customers. These offerings include the Talent Profile and Activity Tracker, as well as new content, such as an Employee Lifecycle Forms Pack, a Healthcare Content Pack, a Lean Competencies Library, and SkillSoft eLearning courseware - all of which were released in the third quarter of 2009, and delivered with Halogen Talent Management Suite version 9.1.

About Halogen Software

Halogen Software is recognized as a market leader by industry analysts and is strongly endorsed by the thousands of HR professionals who use their talent management solutions. The company offers a complete suite of web-based products that automate, simplify and integrate performance appraisals, 360 degree feedback, compensation management, succession planning and learning management. Halogen's offering makes HR best-practices accessible to companies of all sizes and its healthcare, financial services and professional services specific suites meet the unique needs of these industries. Halogen is consistently recognized by the industry and its customers for its exceptional implementation and support services. Halogen was named a leader in Gartner's Magic Quadrant for employee performance management software in 2009 and has won multiple awards for its corporate leadership and product innovation, including HR Technology Product of the Year. For more information, visit www.halogensoftware.com.

Halogen Software
Maggie Patterson
PR Consultant
[email protected]

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